Clarity and communication are essential during times of high stress. It is with this principle in mind that Worth It staff wish to share with you our efforts and considerations as we continue to navigate through these difficult and uncertain times. Our hope is that you will use the information presented here to make informed decisions about your care. Please note that the information presented here is ever-evolving and will be updated frequently as the situation and safety recommendations change.
We are currently offering a hybrid treatment model which allows for both in-person and teletherapy sessions. Availability for each type of session varies depending on your individual therapist's schedule. Coverage for teletherapy is based on your individual insurance policy and the state in which you live. Please read the "Insurance Coverage and Teletherapy" section below for details. Continuing teletherapy allows us to maintain social distancing while continuing to monitor the situation and build an effective return-to-office plan based on the most up to date information. These dates are subject to change based on virus progression and CDC/WHO recommendations.
We are using the Spruce Health app to provide additional layers of security for teletherapy sessions. We are committed to using this technology in order to maintain client confidentiality in its highest measures. If you have not received an invitation to join Spruce, please contact your therapist directly to request one. Current clients can log into Spruce accounts at: www.sprucehealth.com.
Insurance coverage and teletherapy:
United Healthcare created infrastructure for telehealth benefits prior to the pandemic and associated emergency orders. This will allow for the continuation of teletherapy services after states of emergency have been lifted. Clients with United insurance on either side of the stateline should be able to continue teletherapy services without disruption.
Whereas earlier in the pandemic insurance coverage for Medicare appeared to be tied to state of emergency orders, this service appears to remain in place despite expiration of orders.
Coverages are changing moment to moment, please contact your insurance provider for the most accurate, up to date coverage information.