Clarity and communication are essential during times of high stress. It is with this principle in mind that Worth It staff wish to share with you our efforts and considerations as we continue to navigate through these difficult and uncertain times. Our hope is that you will use the information presented here to make informed decisions about your care. Please note that the information presented here is ever-evolving and will be updated frequently as the situation and safety recommendations change.
All Worth It therapy sessions will be conducted virtually using our HIPAA-compliant teletherapy apps through March 31, 2021. In-person office visits may resume as early as April 1, 2021 depending on state-by-state emergency orders and individual insurance coverages. Please read the "Insurance Coverage and Teletherapy" section below for details. Continuing teletherapy allows us to maintain social distancing while continuing to monitor the situation and build an effective return-to-office plan based on the most up to date information. This date is subject to change based on virus progression and CDC/WHO recommendations.
We are using the Spruce Health app to provide additional layers of security for teletherapy sessions. We are committed to using this technology in order to maintain client confidentiality in its highest measures. If you have not received an invitation to join Spruce, please contact your therapist directly to request one. Current clients can log into Spruce accounts at: www.sprucehealth.com.
Insurance coverage and teletherapy:
United Healthcare created infrastructure for telehealth benefits prior to the pandemic and associated emergency orders. This will allow for the continuation of teletherapy services after states of emergency have been lifted. Clients with United insurance on either side of the stateline should be able to continue teletherapy services without disruption.
Medicare telehealth services appear to be tied into the state of emergency, it is unclear at this time whether that benefit will remain in place once states of emergency are lifted. Kansas Medicare clients should be able to continue teletherapy through 5/28/21. Missouri Medicare clients may lose this benefit when the MO emergency orders expire on 3/31/21. We are working diligently to clarify MO Medicare coverages.
Clients with other commercial insurance, particularly in Missouri, should be aware that discontinuation of telehealth benefits is possible with the lifting of state of emergency - In MO that date is 3/31/21, in KS the extended date is now 5/28/21.
Coverages are changing moment to moment, please contact your insurance provider for the most accurate, up to date coverage information.
When office visits resume, our safety protocols are as follows:
Clients will be required to sign a waiver prior to first in-office appointment
Screening of all clients and staff prior to clinic entry
Client and staff temperatures will be taken at point of entry
Appointments will be scheduled on the half hour to reduce overlap of clientele moving in/out of clinic
Sessions will be held to 53 minute hours in order to allow ample time for cleaning office space between clients
Clients are required to wear masks at all times inside clinic; therapists will also be wearing masks
Clients will be required to utilize hand sanitizer before/after use of equipment (ie. buzzies, ball toss, etc.); all equipment will be wiped down with bleach wipes between clients
Upholstered furniture will be covered with plastic coverings so it may be wiped with bleach wipes between clients
All surfaces will be wiped with bleach wipes between clients
These requirements may differ from safety protocols set in place by Foundational Concepts